Our bespoke jewellery pieces typically require 6 to 10 weeks for creation, depending on the complexity of the design. This includes several stages, such as design (with you), amendments, signoff, production, hallmarking and a quality check. We will keep you informed throughout the process and notify you once your piece is ready for dispatch.

Made-to-order pieces typically take 4-7 weeks to complete. Each piece is individually crafted and thoroughly checked to ensure it meets our highest quality standards before being shipped.

Once production has commenced, changes may not be feasible to cancel or modify an order. Please contact us promptly if you wish to make modifications, and we will do our best to accommodate your request.

We offer Royal Mail Special Delivery for domestic orders and DHL for international shipping. All shipments are tracked and insured for your peace of mind.

Yes, we ship to a wide range of international destinations. Please note that any import duties or taxes are the responsibility of the customer.

For more details, please refer to our Delivery and Returns page.

Yes, all diamonds used in the collection are lab-grown. If you would like to use mined diamonds, please contact us at hello@rachelmuscatlondon.com for a bespoke order quote.

We recommend keeping your jewellery away from harsh chemicals and removing it during activities that could damage the piece. Store your jewellery in its original box or a soft pouch to prevent scratches.

Our one-year warranty covers any manufacturing defects. It does not cover damage from normal wear and tear, misuse, or unauthorised repairs.

If your piece requires repair after the warranty has expired, please contact us for an assessment and a quote for repair services.

For UK customers, we provide a complimentary ring sizer to help you select the perfect size. The sizer will be sent via first-class delivery within the UK, and you’ll confirm your size with us before we create your piece.

We accept major credit and debit cards, PayPal, and Bank Transfers.

While we do not provide insurance, we recommend insuring your jewellery through a reputable provider. We do not provide valuation certificates; however, we can organise this at an additional fee.